These conditions are valid from 1.6.2016 These Terms and Conditions govern the relationship between you (the Guest) and us, Naxos Trekking (the Company). By booking a tour, you agree to be bound by these Terms and Conditions. They outline, among other points, our cancellation policy and certain limitations of liability. These terms affect your rights to sue forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.
PARTICIPANTS Naxos Trekking reserves the right to refuse participation prior to or during a trip to any individual whose behavior and/or attitude interfere with the general enjoyment and well-being of other tour members and if anyone, participant or Naxos Trekking staff, is endangered by this individual. In case any of the above mentioned happens Naxos Trekking will not be liable to refund or pay any compensations as such. In no case Naxos Trekking is liable to refund for unused services.
BOOKING Every customer can choose the date of the hike/tour and the hiking route. Naxos Trekking will confirm the inquiry and will inform about the availability. Every customer should provide correct information at the booking form. When the booking is complete and the deposit is received, the customer will receive a payment confirmation email.
RATES All rates are quoted in Euro and include all the taxes. Rates are subject to changes without notice. Clients with a confirmed booking will not pay the difference in case of price increase, Naxos Trekking will not refund in case of price reduction. Gratuity, personal expenses or personal insurance is not included in the rates. Admission to museums and archaeological sites requires an extra cost and it is included in the rates.
PAYMENT POLICY An advance full payment of the hike/tour is necessary to book the hike/tour of your preference, paid via Bank money transfer, Paypal or via Credit card. CREDIT CARDS accepted: Visa, Mastercard. IBAN: GR 27 0140 6200 6200 0200 2013 750 In case you cancel your booking, cancellation fees are as follows:
CANCELLATION POLICY
- 50% of the total cost of the hike/tour will be refunded, if we are informed: more than 1 week before the hiking date in Low Season more than 2 weeks before the hiking date in High Season
- In case of last minute cancellation (within 48 hours from your tour), non show, not arrive on time on the meeting point, or non complete route on client’s request, the payment is not refunded.
- Low season: 1st of April to 30th of June & 1st of September to 30th of November
- High season: 1st of July to 31st of August
- In case of cancellation due to weather conditions or reasons that concern Naxos Trekking Company, your payment will be fully refunded.
The refunds will be made to your credit card or your bank account except credit card fees or bank fees.
TRAVEL INSURANCE For your protection, Naxos Trekking strongly recommends the purchase of travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, baggage and baggage delay coverages to protect your financial investment. Medical coverage purchased with your policy will also satisfy our requirement for health insurance. Please ensure that you purchase additional cover for activities or excursions not covered by the standard policy. Please note that insurance provided by credit card companies and banks often has limited cover. Please check that the cover provided by such a policy complies with this condition.
PHOTOGRAPHS, VIDEOS ETC. Any film, sound, video or other recordings taken by guest during the activity will not be used in any production, or advertising, or any other professional purposes without prior consent of Naxos Trekking. However, Naxos Trekking reserves the right to take photographic or video records of any of its tours, including guests, and to use any such photographic or video records for promotional and commercial purposes, unless otherwise instructed by the guest.
PRIVACY POLICY Naxos Trekking is considering the importance of your privacy. The information you provide is used to fulfill your specific request and is kept secure. Only authorized employees (who have agreed to keep information confidential) have access to this information. Naxos Trekking will definitely not sell, rent, loan, trade or otherwise transfer any personal information to any third party.
TAKING PART IN THE TOUR CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN. PARTICIPATION IN THE TOURS BY A PERSON WHO IS NOT YET 18 YEARS OLD INDICATES THAT A PARENT OR LEGAL GUARDIAN HAS ALSO READ AND CONSENTED TO THIS WAIVER.